Shipping & Delivery
At Eleven Carpets, we aim to deliver quality and trust, right to your doorstep. Our shipping process is designed to be smooth, transparent, and hassle-free, whether you're ordering from within India or across the globe.
Order Processing & Dispatch
• We dispatch all in-Stock orders within 48 hours. For all other orders, processing and dispatch take between 5 to 10 business days from the date of purchase.
• Each rug is handled with care, quality-checked, and securely packed to ensure it reaches you in perfect condition.
Shipping Timelines
Domestic (India) Shipping
• Once dispatched, delivery typically takes 1 to a maximum of 8 business days, depending on your location.
• You will receive tracking details as soon as your order is shipped.
International Shipping
• We proudly ship worldwide, with delivery to most countries taking 6 to 10 business days after dispatch.
• For international orders, delivery timelines may vary slightly depending on customs clearance and local logistics.
Shipping Partners
• We work with leading logistics partners such as Delhivery, FedEx, Blue Dart, and DHL to ensure timely and safe delivery.
• For international orders, we rely on FedEx known for their global reliability.
Shipping Charges
• We offer free shipping across India on all orders, with no minimum purchase required.
• For International Orders, shipping charges are calculated at checkout based on the destination country and package weight.
• All charges will be clearly displayed before payments, with no hidden fees.
Packaging & Protection
All products are securely packaged using protective wrapping and high-quality materials to ensure safe transit. We go the extra mile to make sure your rug arrives just the way it left our hands - flawless.
How will I know if my order is confirmed?
Once your order is placed, you’ll receive:
• An email confirmation of your order
• An SMS confirmation (if a valid mobile number is provided)
Order Tracking & Notifications
Once your order is dispatched, you will receive:
• A shipping confirmation email/SMS with your tracking link.
• Updates until the order is delivered to your doorstep.
Important
• In rare cases, unforeseen delays may occur due to weather, regional restrictions, or courier service interruptions. We will notify you proactively if this happens.
• During peak sale periods, deliveries may be delayed due to high order volume.
• For international deliveries, customs duties or import taxes (if applicable) are to be borne by the customer.
• All prices listed on the website are final and inclusive of all duties and taxes.
How can I cancel my order?
To cancel an order, contact us via:
+91 8858894004
-support@elevencarpets.com
• Orders can only be canceled before they are shipped.
• Made-to-order can only be cancelled within 24 hours of purchase.
• Once canceled, the refund will be processed via your original payment method and should reflect in your account within 48 business hours.
